Shipping & Returns
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Returns Policy
We accept returns for most new, unopened items. Please reach out within 7 days of receiving the order if you have broken or missing items. If the return is due to our error (like receiving an incorrect or defective item), we will cover the return shipping costs. If a battery is faulty we will provide support for up to 3 months from purchase. We do not accept returns for faulty goods and we do not offer product exchanges.
To initiate a return, please contact us with your order number and details about the product you wish to return. We will provide you with instructions for the return process. For more information, you can visit our Shipping & Returns page.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.